How to request deletion of your data

Last updated: November 5, 2026

This page explains how to request deletion of your personal data processed in Easy Travels, including the messages you exchanged with an agency on WhatsApp or Instagram. More details in our Privacy Policy.

If you are a client of a travel agency

Agencies use Easy Travels to quote trips to you and to reply to your WhatsApp and Instagram messages. The agency is the controller of your data; Easy Travels processes it on the agency’s behalf.

Step 1. Ask the agency. Contact the agency you dealt with, through the channel you already use with it or the contact details on its quote. Tell it you want your data deleted from Easy Travels.

Step 2. If you cannot reach the agency, or it no longer uses Easy Travels, write to soporte@easytravels.app and include:

• your name;
• the WhatsApp number, Instagram username, or email you used to contact the agency;
• the agency’s name;
• what you want deleted: everything, or only the messages.

We may ask for additional information to confirm the request is yours. If the agency is still active, we forward the request to it and help it comply. If the agency no longer exists, we delete the data ourselves.

What gets deleted

• Your contact details held by that agency: name, mobile number, email, Instagram username.
• Your WhatsApp and Instagram conversations with that agency in Easy Travels, including photos, audio, and documents.
• The quotes the agency prepared for you, and your answers.

How long it takes

• When the request is ours to handle, we delete the data within 5 business days (art. 16, Argentine Law 25,326). When the agency requests it, we carry it out within 5 business days of its instruction.
• Backups are rotated within a maximum of 30 days; after that period the data no longer exists in them either.
• We confirm by email once it is done.

What we cannot delete

• Messages that remain in the agency’s own WhatsApp or Instagram (its phone or accounts) and on Meta’s servers. For those, ask the agency and use Meta’s tools.
• Data we are legally required to keep.

If you are an agency user (you sign in to Easy Travels)

• To stop using Easy Travels, ask your agency’s administrator to deactivate your user.
• To delete your personal data (name, email, access records), write to soporte@easytravels.app from your registered address. The quotes you created belong to the agency and remain in its account, reassigned to another user.
• If an agency closes its account, it stays suspended for 30 days, and on day 31 all of its data is deleted.

If you connected your agency’s WhatsApp or Instagram

To disconnect a channel, the agency’s administrator clicks Disconnect in Settings. Easy Travels stops receiving and sending messages and deletes the access credentials for that channel. To delete the conversations too, the administrator can delete them one by one or request full deletion at soporte@easytravels.app. You can also remove Easy Travels’ access from Meta: on Facebook, under Settings › Business integrations; on Instagram, under Settings › Apps and websites.

Contact

soporte@easytravels.app · Curellich Jonathan Gaston (SailCode) · Baez 637, piso 3, depto. 26, Ciudad de Buenos Aires, Argentina.

If you believe we did not handle your request properly, you can file a complaint with the Agencia de Acceso a la Información Pública, the supervisory authority under Argentine Law No. 25,326.